Never Miss an Eye Care Call While You're Mid-Exam
CallFrame handles everything from contact lens reorders to vision emergency routing — so your optometrists stay focused on the patient in the exam chair.
The Problem
Eye Exams Are 30-Minute Uninterruptible Sessions
A comprehensive eye exam requires 30 minutes of undivided attention — dilation, refraction, retinal imaging, and patient education. Your optometrist cannot pause mid-exam to answer the phone, and your tech is often assisting. That's 30 minutes per patient where calls go unanswered.
Contact Lens Reorders Are High Volume and Simple
Contact lens reorder calls are your most frequent call type — and they're completely routine. The patient knows their brand, prescription, and quantity. But each call still takes 3-5 minutes of staff time to process, adding up to hours of phone time per week on autopilot tasks.
Vision Emergencies Need Immediate Routing
Sudden flashes, floaters, vision loss, or eye trauma can signal retinal detachment or other sight-threatening conditions. These calls cannot sit in a callback queue — they need immediate triage and same-day routing to prevent permanent vision damage.
How CallFrame Handles It
Exam vs Pickup Scheduling
Books comprehensive exams in 30-minute slots and glasses pickup appointments in 15-minute windows. Separates clinical time from dispensary time so your schedule flows efficiently.
Contact Lens Reorder Handling
Captures contact lens brand, prescription details, box quantity, and shipping preference. Processes routine reorders without consuming any staff time — the order is ready for fulfillment.
Vision Emergency Detection & Routing
Detects symptoms of retinal detachment (sudden flashes, floater showers, curtain over vision) and chemical exposure. Routes these for immediate clinical attention or ER referral.
Insurance & Vision Plan Capture
Captures vision plan details — VSP, EyeMed, Davis Vision, Spectera — along with member ID and last exam date. Your billing team can verify benefits before the patient arrives.
Average calls per week handled
Conversion rate to bookings
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Ready to Handle Every Eye Care Call Seamlessly?
Stop losing optometry practices jobs to voicemail. CallFrame answers every call in 3 seconds.
Call Now — (213) 715-4096Answers in under 3 seconds. Every time.