Handle Every Tenant Call and Maintenance Emergency 24/7
CallFrame triages maintenance emergencies, routes tenant vs owner calls, and creates work orders with full details — so burst pipes get handled at 2am and routine requests don't fall through the cracks.
The Problem
24/7 Maintenance Emergencies
Burst pipes at 2am. Lockouts on holidays. Furnace failures in January. Your tenants don't have emergencies during business hours. Every after-hours call that goes to voicemail risks property damage, tenant safety issues, and liability exposure that costs far more than the repair.
Constant Tenant Complaints and Requests
Managing 50, 100, or 200+ units means a non-stop stream of maintenance requests, noise complaints, lease questions, and move-in/move-out coordination. Your office staff is overwhelmed, hold times grow, and frustrated tenants start leaving bad reviews.
Owner Inquiries About Financials and Vacancies
Property owners call wanting occupancy updates, rent collection status, and maintenance expense reports. These calls require a different tone and information set than tenant calls, and mixing them in the same queue creates confusion and unprofessional experiences.
How CallFrame Handles It
Emergency Maintenance Detection
Detects true emergencies — flooding, gas leaks, fire damage, no heat in winter, lockouts — and separates them from routine requests like a dripping faucet or squeaky door. Emergency calls trigger immediate vendor dispatch.
Tenant vs Owner Call Routing
Identifies whether the caller is a tenant or property owner and routes them accordingly. Tenants go to maintenance and leasing. Owners go to your asset management team with a professional experience.
Work Order Creation
Creates detailed work orders with unit number, issue description, access instructions, pet information, and tenant contact. Your maintenance team gets everything they need to resolve the issue in one visit.
Vendor Dispatch for Urgent Repairs
For after-hours emergencies, contacts your preferred vendors — plumber, locksmith, HVAC tech — with full work order details. Gets repairs started before your office opens the next morning.
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Ready to Handle Every Tenant and Owner Call Professionally?
Stop losing property management jobs to voicemail. CallFrame answers every call in 3 seconds.
Call Now — (213) 715-4096Answers in under 3 seconds. Every time.