Answer Every Pet Emergency Call — Even During Surgery
CallFrame triages pet emergencies with compassion, captures species and symptom details, and schedules wellness visits — so your team can focus on the animals in their care.
The Problem
In Surgery or With a Patient
Your vet is in surgery, your tech is restraining a 90-pound dog for blood work, and your front desk is checking in the next patient. When the phone rings for the fifth time in ten minutes, someone has to let it go — and that could be a pet emergency.
Pet Emergencies Are Highly Emotional
A pet owner whose dog just ate chocolate or whose cat is having seizures is terrified and often crying. They need immediate reassurance, triage guidance, and either an emergency appointment or directions to an emergency clinic. Voicemail during a pet crisis destroys trust forever.
Species-Specific Needs Vary Wildly
A parrot with feather plucking, a diabetic cat needing insulin adjustments, and a puppy due for its first round of vaccines all require completely different scheduling, preparation, and staff expertise. Generic intake doesn't capture what your team needs to prepare.
How CallFrame Handles It
Pet Emergency Triage
Assesses pet emergencies by symptom — poisoning, trauma, vomiting, lethargy, seizures, difficulty breathing — and routes critical cases for immediate veterinary callback or directs to the nearest emergency clinic.
Species/Breed/Weight/Age Capture
Captures complete pet profiles including species, breed, weight, age, and existing conditions. Your vet team knows what's walking through the door before the appointment starts.
Vaccination & Wellness Scheduling
Books wellness exams, vaccination appointments, spay/neuter consultations, and dental cleanings with proper time blocks based on the type of visit and species.
After-Hours Emergency Routing
After hours, provides your emergency clinic partner's information and can transfer directly. Captures the situation details so your practice can follow up the next business day.
Average calls per week handled
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Ready to Answer Every Pet Owner's Call With Care?
Stop losing veterinary clinics jobs to voicemail. CallFrame answers every call in 3 seconds.
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